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Why should I order from Roanoke Custom Products?

ROANOKE CUSTOM PRODUCTS is one of America’s largest stamp makers.
(formerly known as: ROANOKE STAMP & SEAL)

Established in 1917, we are a full-line manufacturer of custom products including: stamps, daters, embossing seals, name badges, name plates, engraved signs, ADA/Braille signs, Metalphoto plates, Cast Bronze plaques, stencils and banners.

Roanoke Custom Products offers:

  • One-day production on most orders
  • In-house production of Xstamper® pre-inked custom stamps
  • Professional and friendly customer service
  • Specialization in large stamp, sign and embossing seal jobs

Roanoke Custom Products is:

  • A Service-Disabled, Veteran-Owned, Small Business
  • A member of the Chamber of Commerce
  • A member of the International Marking & Identification Association
What are your Terms of Payment?
VISA logo MasterCard logo American Express logo Diners Club logo Discover logo
We accept VISA, MasterCard, American Express, Diners Club and Discover payments for online orders.

If you have a prior account set up with ROANOKE CUSTOM PRODUCTS, billing is 30 days net.
What is your Shipping Policy?
You may choose your preferred method of shipping during checkout. Shipping options include:
  • Best Way
  • FedEx Ground
  • FedEx Second Day
  • FedEx Next Day Standard
  • FedEx Next Day Priority
  • USPS Express Mail
Best Way shipping is our choice of either USPS First Class Mail or FedEx Ground and is based on the weight, invoice amount and/or destination.
Best Way shipping charges is $4.75 on orders up to $34.99 and FREE on orders of $35.00 or more.
NOTE our minimum invoice charge / purchase is $5.00.
UPS Ground is available when billed to your direct account.

*Please Note: FAA regulations restrict many liquids - Ink orders may be subject to ground shipping only*

Charges for expedited shipping are based on actual published carrier charges and the weight of your total order. Most orders are shipped from our facility in Roanoke, VA 24016 within 2 business of the receipt of the order. *Same Day production is available for $25.00 and guaranteed *1-day production is available for $12.50. (*Materials on hand)

Our standard process is to ship each order as it is completed. We can set up your account so that all orders will be held for shipment once-a-week on either Tuesday or Friday or twice-a-week with shipments on both Tuesday and Friday. If the combined shipment total is $35 or more your orders will ship free best way.
*NOTE: We can no longer hold orders beyond what is outlined above.

Tracking information on all shipments is included on the invoices which are e-mail nightly on the day your order ships.
Residential delivery fees and address correction charge backs will be applied where appropriate.

Some Special Order items and distributor component sales may be subject to additional shipping charges.

Blind drop ships with your company information printed on the packing list are available to you at no additional charge.

We are responsible for the shipment up until the tracking from the carrier shows that the package has been delivered. If you require a signature confirmation for any reason, please note that on your order. If you receive a damaged package, please save all packing materials and contact us immediately so we can evaluate if we will file a claim with the shipping carrier and begin work on replacing any damaged items.
What is your Return / Exchange Exchange Policy (excluding Xstamper® products)?
No returns will be accepted without prior authorization. If items are returned to us in a damaged condition, we will be unable to accept the merchandise. Shipping charges are non-refundable. Stock items will be accepted for credit and are subject to a 20% re-stocking fee. Only unused items in sellable condition returned in original box will be accepted for store credit. Custom products are not returnable unless there is a defect in the merchandise. If We Have Made an Error on your Order: Please notify us immediately, we work our hardest to get the correct merchandise out to our customers – every once in a while an error will occur. If this occurs, notify us and we will correct your order. If You Have Made an Error: Please notify us immediately for correction to your order. If your order has already been completed, no credit can be given. You may exchange any non-personalized items for the correct one. These items must be returned to us unused and in saleable condition within 15 days of the time of purchase. Your next or correct order will be credited accordingly
What is your Return / Exchange Policy for Xstamper® products?
No Xstamper® returns will be accepted without prior authorization. Please call our Customer Service Department for a return authorization number. Due to the high retail value of Xstamper® products, we will provide the following financial relief when a CUSTOMER ERROR occurs: 1) For the stamp being remade, the customer will be charged the normal retail price less any applicable discounts. 2) Upon return of the original/incorrect stamp to us, the customer will receive a credit equal to one-half (1/2) of the original net invoice price. This policy applies to an order of five (5) Xstampers or less. For Xstamper remake orders above five stamps, we will review each situation as to the allowable credit. Xstamper products must be returned to us unused and in saleable condition within 30 days of the time of purchase. No credit issued for Xstamper Industrial Stamps.